How to make a referral

We welcome referrals from a variety of referring sources including hospitals, community partners, healthcare professionals as well as self or family referrals. Our Central Registry team is available to help you with questions you may have about Caregiver Recharge services and making a referral.

You can make a referral in one of two ways:




Please click here to download a copy of our Caregiver Recharge Services information sheet.



Information for Informal Caregivers

Who is eligible for services

When you contact the Central Registry, a customer service representative will arrange for you to meet with a Care Coordinator who works on behalf of all Caregiver ReCharge service providers.

The Caregiver ReCharge Care Coordinator will assess whether you and your loved one are eligible based on the combination of assessments, information gathered about you and your loved one and referral priorities. The Coordinator’s decision will be based on established criteria.

  • You must live within the communities of Oakville, Milton, Halton Hills, Mississauga or South Etobicoke.
  • You and your loved one must be insured by the Ontario Health Insurance Plan (OHIP).
  • Care giving support must be non-medical in nature.

Please note that services are not available to people living in retirement homes, long-term care homes and other care facilities.

Cost for program

There is no cost to caregivers for the program. The Caregiver ReCharge Services are funded by the Mississauga Halton Local Health Integration Network (MH LHIN) for caregivers who provide support to loved ones with high needs who live in the communities of Oakville, Milton, Halton Hills, Mississauga and South Etobicoke.

What to expect during the referral process

If you and your loved one are eligible for the Caregiver ReCharge Services, your information will be transferred to the Caregiver ReCharge service provider that can best meet your needs.

Your service provider will work with you to develop a service plan that helps put your mind at ease when you leave your loved one in their care.

Hours of respite service

Your Caregiver ReCharge service provider will tell you the number of respite hours that will be available to you on a monthly basis. A minimum number of hours are to be used each month, unused hours are not transferrable beyond the end of each month.

Preparing in advance

Once you know that you are eligible for the program, give some thought as to what support you will need on a daily or weekly basis.

  • What types of services do you need to support you and your loved one?
  • What time of day do you want relief?
  • How often do you need services?

You can discuss your preferred schedule when your service provider contacts you.