How to make a referral

We welcome referrals from a variety of referring sources including hospitals, community partners, healthcare professionals as well as self or family referrals. Our Central Registry team is available to help you with questions you may have about Caregiver Recharge services and making a referral.

You can make a referral in one of two ways:




Please click here to download a copy of our Caregiver Recharge Services information sheet.



Information for Referring Sources

Who is eligible for services

Target population

Primary informal caregivers exhibiting signs of extreme stress and/or burnout as a result of caring for a loved one with high needs/high acuity. 

Eligibility criteria

  • Care recipients:
    • With non-medical needs who can be effectively supported by qualified staff
    • Who score MAPLe 3 (ADL = 5 or 6), MAPLe 4 or 5 from the interRAI-CHA or RAI-HC (or who have an end-of-life designation with interRAI-PC)
    • Over the age of 18 years
  • Care giving location is with the Mississauga Halton LHIN geographic boundaries
  • Both caregiver and care recipient have valid OHIP health cards

Restrictions and Limitations

To help you determine whether or not a Caregiver and/or Care Recipient qualifies for the Caregiver ReCharge Services, please note the following restrictions and limitations:

The Care Recipient:

  • Must be agreeable to receive support from the services.
  • Services will only be provided in one location.
  • Must not demonstrate defensive or protective behaviour (i.e. known to inflict physical harm to caregivers)
  • Must have an established care routine prior to assessment of eligibility for the program if recently discharged from hospital
  • Cannot live in a long-term care facility, retirement home or any other care facility.

The Caregiver:

  • Must be the primary caregiver, as only one caregiver's needs will be assessed for eligibility into the program
  • Can remain present in the home but must be willing to be relieved of their care giving tasks
  • Must not be a paid caregiver.

Respite services:

  • Are to be used to relieve the stress of the Caregiver, and NOT to be used to supplement services for the Care Recipient
  • Do not include transportation/travel outside the home, shopping, or assistance requiring medical expertise.

Service plan:

  • Regular usage of services must be maintained over the course of the service plan
  • The minimum number of hours are to be used each month, unused hours are not transferable beyond the end of the month.
  • Reassessments will be conducted every six months ro re-evaluate eligibility.  This ensures that we can provide all caregivers who need relief with an equal opportunity to access the program.